Terms of Service

1. Who these Terms apply to

These Terms apply to anyone who visits this website, and to any business or individual (“Customer”, “you”) that creates a workspace, starts a trial, or otherwise uses Hammerd to run auctions, bidding, payments, or fulfilment.

If you use the Service on behalf of a company or other organisation, you confirm that you have the authority to accept these Terms on that organisation’s behalf.

2. About the Service

Hammerd is auction infrastructure: a platform that lets businesses launch and run branded online auctions, with bidding, payments, and fulfilment connected in one system. The Service may be accessed through the Hammerd website, a Customer workspace, or the Hammerd API and developer tools described at hammerd.io/developer/.

We may add, change, or remove features of the Service over time. We will try to avoid removing functionality that materially affects existing paying Customers without reasonable notice.

3. Accounts and eligibility

You must be at least 18 years old and able to form a binding contract to create a Hammerd workspace. You are responsible for the accuracy of the information you provide when signing up, including the founder name, email address, and business details used to provision your workspace.

You are responsible for keeping your account credentials confidential and for all activity that occurs under your account. Tell us promptly if you suspect unauthorised access.

4. Acceptable use

You agree not to use the Service to:

• List, sell, or facilitate the sale of goods or services that are illegal, stolen, counterfeit, or infringe someone else’s intellectual property or other rights;
• Run auctions that involve fraud, shill bidding, price manipulation, or deliberately misleading listings;
• Interfere with or disrupt the integrity or performance of the Service, including through scraping, load testing, or attempts to bypass security or bidding controls;
• Reverse engineer, decompile, or attempt to extract the source code of the Service, except where applicable law permits it;
• Use the Service to send spam, malware, or otherwise abuse the contact, messaging, or notification features.

We may suspend or restrict access to the Service for accounts or workspaces that we reasonably believe breach this section.

5. Customer content and auction listings

You retain ownership of the content, listings, catalogue data, and brand assets you upload to your workspace (“Customer Content”). You grant Hammerd a licence to host, process, transmit, and display Customer Content solely to provide and support the Service.

You are responsible for the accuracy and legality of your Customer Content, and for complying with any laws, industry rules, or consumer protection requirements that apply to the goods or services you auction, sell, or fulfil, in every jurisdiction where you operate.

Where your workspace collects information from your own buyers or bidders, you are responsible for that processing as the relevant data controller, and for having your own privacy notice and terms in place with your customers.

6. Fees, trials, and billing

Paid plans, one-off auction pricing, and trial terms are described on hammerd.io/pricing/ or in an order confirmed separately with our team. Fees are exclusive of applicable taxes unless stated otherwise.

Where UK VAT applies, it will be added to invoices at the applicable rate. Our VAT registration number is GB 193 4220 16.

Subscriptions renew automatically for the billing period selected unless cancelled in line with the plan terms. We may suspend access to a workspace if fees are not paid when due, after reasonable notice.

7. APIs, integrations, and developer access

If you use the Hammerd API, webhooks, or other developer tools described at hammerd.io/developer/, you agree to use them only for their intended purpose, to keep any API keys or credentials confidential, and to respect any rate limits or usage guidance we publish.

8. Intellectual property

Hammerd and its licensors own all rights, title, and interest in and to the Service, including the underlying software, platform, design, and Hammerd trademarks and logos. Nothing in these Terms transfers any of that intellectual property to you, except the limited right to use the Service as intended.

You retain all rights to your own brand, trademarks, and Customer Content.

9. Suspension and termination

You may stop using the Service, or close your workspace, at any time by contacting us. We may suspend or terminate access to the Service if you materially breach these Terms, if required by law, or to protect the security or integrity of the Service, and we will where reasonably possible give you notice first.

On termination, your right to use the Service ends. We will handle any Customer Content in line with our Privacy Policy and any separate data processing terms agreed with you.

10. Disclaimers

The Service is provided “as is” and “as available”. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including any implied warranty of merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee that the Service will be uninterrupted, error-free, or free of security vulnerabilities.

11. Limitation of liability

To the maximum extent permitted by law, Hammerd will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising from or related to your use of the Service.

Nothing in these Terms limits liability that cannot be limited under applicable law, including liability for death or personal injury caused by negligence, or for fraud.

12. Indemnification

You agree to indemnify and hold Hammerd harmless from claims, losses, and expenses (including reasonable legal fees) arising from your Customer Content, your use of the Service in breach of these Terms, or your breach of applicable law.

13. Governing law

These Terms are governed by the laws of England and Wales. Any dispute arising out of or relating to these Terms or the Service will be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory local law gives you the right to bring proceedings elsewhere.

14. Changes to these Terms

We may update these Terms from time to time, for example to reflect changes to the Service or to applicable law. We will update the “last updated” date above, and where changes are material, we will make reasonable efforts to let existing Customers know before they take effect.

15. Contact

Questions about these Terms can be sent through our contact page, by email, phone, or post: